We grant you a non-exclusive, limited, revocable license to visit and use the Site, provided you agree to comply with these Terms and the other policies and conditions governing your use of the Site. Nothing in this license, or in the Site, shall be construed as granting you any other rights or privileges with respect to the Site or its content. In addition, we may terminate your right to access or otherwise use the Site at any time, without giving you notice.
We are providing the information on the Site for your personal and noncommercial use only, subject to our giving you express written permission to use the Site otherwise. You may not copy, modify, distribute, display, perform, create derivative works from, or transfer any of the content on this Site (except for your own personal, non-commercial use) without our prior, express written permission.
You may only use the Site for lawful purposes. Please make sure that your use of the Site complies with all applicable local, state and federal laws. You may not disrupt, modify or interfere with the Site or its associated software, hardware or servers. In addition, you may not interfere with the use of the Site by others.
Orders are meant for bona fide groups and not for purposes of resale to persons who are not members of the group. A bona fide group may include members of a tour group, members of a convention group, or other persons who have a social, business, or familial relationship. Groups must be in the name of a verifiable name or organization with a valid address and contact information. Groups in the name of “Theatre Group” will not be accepted. We reserve the right to verify the name and address of any group, and to deny groups that are not from verifiable entities.
You agree that you will not use any automatic device, software, or routine including, without limitation, any robots, spiders, webbots, web wanders, crawlers, worms, or webants, or any manual process which may overload our network or servers or in any way interfere or attempt to interfere with the operation of the Site. In addition, you agree not to employ any of the foregoing in an effort to circumvent any security measures we have in place to protect the Site or to enforce our policies, including without limitation, and if and where applicable, the “CAPTCHA” system used on this Site and limits on ticket purchases. You agree not to attempt to conceal your identity in any way or by any means, including by using multiple names, physical addresses, Internet Protocol (“IP”) addresses, or e-mail addresses to interact with the Site, including, if and where applicable, to purchase tickets on the Site; engaging in IP spoofing, IP address forgery, host file hijacking, or similar conduct; interacting or engaging with the Site through proxy servers or virtual private networks, such as Hola! or similar services, used to mask your identity; and/or undertaking any similar conduct and/or using any similar products or services to access the Site in such a way as to conceal your identity.
If you violate these Terms (or if we in our sole discretion believe you have violated any of these Terms), we may terminate your use of the Site, bar any future use of the Site by you (and by any IP addresses we believe to be associated with your use of the Site), cancel any purchase order made by you, and/or take appropriate legal action against you including, without limitation, seeking civil, criminal and injunctive redress.
This Site may contain hyperlinks to other web sites. Unless otherwise stated, which statement may be contained on said hyperlinked website, we do not operate these other web sites and are not responsible for, and do not endorse the contents, information, products, or services provided on, any hyperlinked web sites. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damages or loss caused or alleged to be caused by or in connection with your use of or reliance on such hyperlinked web sites, or the contents, information, products or services provided on such hyperlinked web sites.
We grant you permission to link your website to the home page associated with this Site, located here, subject to these Terms and your agreement to comply with all such Terms, and provided that your linking to the Site does not cast the Site or any websites affiliated with the Site or with us in a false or misleading light. You may not link your website to any internal page on this Site without our express written permission. In addition, you may not frame on another website any information located on this Site without our express written consent. You may request such consents by sending an e-mail request here. The permission granted herein to link to the home page associated with this Site may be revoked at any time without cause. You may not link to our home page from any website that (a) violates any applicable law or regulation, (b) infringes the patent, copyright, trademark, trade secret, or other intellectual property rights of others or violates any privacy, publicity, or personal rights of others; or (c) contains defamatory, obscene, threatening, abusive, or hateful information or expressions. You agree to hold us harmless and indemnify us against any claims, losses, liabilities or expenses, including reasonable attorneys' fees, arising out of or in connection with your linking to our Site or the use by others of the contents, information, products or services provided on your site.
TELECHARGE(®), TELE-CHARGE(®), TELECHARGE.COM(®), THE SHUBERT ORGANIZATION(®), LITTLE SHUBERT(®), ONE SHUBERT ALLEY(®), IN THEATRE NETWORK(®), INSITE TICKETING(®), BROADWAY SPOTLIGHT(®), BROADWAYDISCOUNTS(®), BROADWAY INBOUND(®), BROADWAYOFFERS(®), PLUMBENEFITS(®), NEW WORLD STAGES(®), and (®) are registered trademarks owned by this Site and/or entities affiliated with this Site, including The Shubert Organization, Inc. Other trademarks appearing on this Site are the property of their respective owners. You may not publicly use any trademarks owned by us without our express written permission. You also may not publicly use any meta tags or any other “hidden text” that incorporate our trademarks without our express written permission. You may request such permission by sending an e-mail request here. In the event that we grant you such permission, you will not gain any rights to our trademarks.
The contents of this Site, such as text, graphic images and other materials (the “Works”) are protected under U.S. and foreign copyright law. The Works may include text, software, graphics, photographs, videos, music and sound. In addition, the aggregated contents of this Site are copyrighted as a collective work/compilation. You may not reproduce, copy, edit, publish or transmit the Works in any way without our express written permission. You may request such permission by sending an e-mail request here. In the event that we grant you such permission, you will not gain any ownership rights to our copyrighted material.
We do not grant you any express or implied right under any of our trademarks, copyrights or other proprietary information, and we reserve all rights not expressly granted herein to the same. You may not modify or download any of the content or materials found on this Site; use the content or materials found on this Site for any public display, performance, sale, or rental; transfer, remove, modify, or alter any trademark, copyright, or other proprietary content or materials from this Site; or copy any content or materials from this Site for any purpose prohibited by these Terms.
THIS SITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” BASIS WITHOUT ANY WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF YOUR USE OF THIS SITE OR THE CONTENT ON THE SITE RESULTS IN THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA. WE ARE NOT RESPONSIBLE FOR THOSE COSTS.
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS, DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) RESULTING FROM THE USE OF OR INABILITY TO USE THIS WEB SITE AND ITS CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILIITY OF SUCH DAMAGES.
By your use of this Site, you agree to waive any claims you may have against us for any damages that you may incur as a result of your use or attempt to use this Site. We may make claims against you for use of this Site that violates these Terms and any other policies posted on this Site. You agree to hold us harmless and indemnify us against any claims, losses, liabilities or expenses, including reasonable attorneys’ fees, arising out of or in connection with your use of this Site or violations of our policies posted on this Site.
These Terms and any dispute regarding these Terms shall be governed by and construed in accordance with New York State law without regard to principles of conflict of laws. Except as otherwise stated explicitly in these Terms, any disputes arising out of or relating to the use of this Site may only be brought in the state or federal courts located in New York County, New York State. Therefore, by accepting this policy, you are agreeing to submit to the jurisdiction of such courts for any claims arising out of your use of this Site.
1. What types of information do we collect?
2. What kinds of security measures do we take to safeguard your information?
To protect your personally identifiable information and/or your company information, this Site uses Digital IDs from VeriSign, a leader in internet transaction security and SSL or “Secure Socket Layers”, an industry standard protocol, for completing online transactions. Once you submit personally identifiable information and/or company information when completing an online transaction using this Site, that information is encrypted and secured to protect against unauthorized use or disclosure to other parties. Any credit card we maintain is stored in an encrypted and secured manner.
This Site is also part of the Shubert Ticketing eCommerce infrastructure, which is owned by The Shubert Organization, Inc. As such, it is maintained with a comprehensive set of technical and procedural security controls, consistent with those required by the Payment Card Industry Data Security Standard (“PCI-DSS”), intended to protect the confidentiality, integrity, and availability of the associated information and systems. To learn more about PCI-DSS, please visit https://www.pcisecuritystandards.org.
3. How do we use your information?
4. Whom may we share your information with and can you opt out of having your information shared?
(a) Event Providers, Marketing Messages, and Other Merchants
We provide ticketing services on behalf of others, including the owners and operators of the venues where the events for which you purchase tickets are being presented and the presenters of the events (collectively, “Event Providers”). We may share your personally identifiable information and/or company information with Event Providers to allow the Event Providers to contact you using your e-mail address and the other personally identifiable information and/or company information you provide to us.
We also may use your e-mail and/or mailing address to notify you of special events, discounts, and similar items that may be of interest to you, and/or to send you newsletters related to our shows or to shows to which you have purchased tickets or browsed on the Site. We may send such marketing messages directly or through an engagement with a third party for such purposes with which we may share your e-mail and/or mailing address.
If you do not want us to share any of your personally identifiable information with Event Providers; third parties which we engage to notify you of special events, send you newsletters, or the like; or other merchants, you can inform us of that wish by “opting-out”. When you place your initial purchase order with us, you will be presented with “check-boxes” indicating whether you want us to share your information as described in this subsection. If you do not want us to share your information, please make sure to “uncheck” the appropriate box. If you create or have created an account with us, your decision will be remembered by the Site. If you do not create an account with us, you will need to uncheck the appropriate box each time you place an order with us. Alternatively, if you are receiving any e-mail from us or third parties as described in this subsection, each such e-mail will contain an “unsubscribe” link. Clicking this unsubscribe link will allow you to opt out of receiving further communications from us or such third parties. If you are receiving physical mail from us, please e-mail us here to request that we remove you from any relevant mailing list. Finally, even if you do opt out from our sharing your personally identifiable information as described in this subsection, we will still share that information for the minimal purpose of processing your transactions on this Site and delivering the goods and services you have requested. For example, for your own protection we will still share your mailing address with our credit card processing company to prevent unauthorized use of your credit card.
(b) Business Partners
From time to time we may enter into agreements with other companies (collectively, our “business partners”) to facilitate our transactions with you, or to offer you additional products or services, including but not limited to co-branded products and services. We may share your personally identifiable information and/or company information with our business partners as part of our agreements with them and to facilitate your transactions on this Site. For example, if you select for your tickets to be delivered via FedEx, we will share your personal information and/or company information with FedEx for delivery and transaction purposes only. We may also share your personally identifiable information and/or company information with our business partners to enhance your use of the Site. For example, if you choose to use some of the integrated social media features on the Site, we will share your personal information and/or company information with the providers of such social media features to the extent needed to enable the selected form of social media communication.
(c) Legal and Administrative Disclosures
Any personally identifiable information and/or company information you submit to us is subject to disclosure pursuant to judicial or other government subpoenas, warrants or orders.
(d) Other Transfers and Policies
In addition to the policies described above, we otherwise reserve the right to disclose or share your personally identifiable information and/or company information when we, in good faith, determine that such disclosure will help us comply with the law (including but not limited to in response to lawful requests by public authorities including national security and law enforcement authorities), protect the security or safety of our property, including but not limited to the Site, or the property of a third party, or is otherwise legally permissible and will help us in the administration of the Site. In addition, your personal information and/or company information may be shared with a third party in the event of a transfer of our ownership or assets.
This Site also collects non-personal information and other data using cookies and similar technology placed onto your computer’s hard drive. Cookies perform a myriad of functions for web users and web sites, including that they allow us to recognize repeat users and to track users’ behavior on the Site. We may combine the information we collect from cookies with your personally identifiable information and/or company information to improve our services and to customize the information we present to you on the Site to suit your preferences. We may share this information with Event Providers and other third parties (as noted above) so that we (and they) can communicate with you in a more personalized and directed manner.
We may also allow third parties to monitor activity on this Site using their own cookies, pixels, and similar technologies for the purpose of reporting website traffic, statistics, targeted advertisements, “click-throughs” and/or other activities. We and third parties monitoring activity on this Site may share the information gained through such monitoring activities.
You can control, via your computer and browser security setting, whether a cookie is placed on your hard drive. Once it is there the company which placed the cookie (not necessarily us) can control how it is used. You may set the preferences on your web browser to refuse or limit the placement of cookies on your hard drive. However, the refusal to accept any cookies will prevent you from using many of the features of the Site. You can also delete cookies placed on your hard drive using your browser options.
6. Third Party Marketing and Display Advertising
We also share aggregated and other non-personally-identifiable, non-company, and anonymous information with third parties for marketing purposes. For example, we share aggregated and other non-personal/non-company/anonymous information with Event Providers and marketers who are members of the Network Advertising Initiative (NAI) and engage in online behavioral advertising (OBA), also known as interest-based marketing. If you would like to opt out from receiving any OBA from NAI members click here.
Opting out using the NAI opt-out tool only applies to OBA by NAI member companies. The opt-out choices you select using the NAI opt-out tool are stored in opt-out cookies on your computer. Deleting cookies from your computer may also remove your opt-out preferences, so you may want to periodically visit the NAI opt-out page using the link above to review your preferences.
7. Social Media
8. How can you access, update, or correct your personal information?
We give you the ability to access, update, and/or correct the personally identifiable information and/or company information that we collect from you. If you created or otherwise have an account with us, you may update your personal information by clicking here. You may always update your personal or company information by contacting our customer service department.
9. How can you contact us?
If you need to contact us for any other reason, please click here or contact our customer service department.
10. Protection of Children
Personal information collected about children under age 13 is protected by the Children’s Online Privacy Protection Act of 1998. It is our policy not to knowingly solicit or collect any personal information on this Site from children under the age of 13. If you are younger than 13 years old, please do not submit or share with us any personal information on this Site. In addition, please tell your parents you are using the Site and have your parents e-mail us here so that we may delete any information we may have collected about you.
In addition, we may not collect or process information from a citizen of an EU member state under the age of 16 without such person’s parents’ consent. If you are a citizen of an EU member state under the age of 16, please do not submit or share with us any personal information on this Site. In addition, please tell your parents you are using the Site and have your parents e-mail us here so that we may delete any information we may have collected about you.
11. Your California Privacy Rights
California law permits our customers who are California residents to request certain information regarding the disclosure of information to third parties for their direct marketing purposes. If you are a California resident and would like to make a request regarding such information, please e-mail us here.
12. EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield
In certain cases, we may remain liable under the Privacy Shield Principles if we transfer your personally identifiable information to third-party processors of that data who then process that data in a manner inconsistent with the Privacy Shield Principles. We will not, however, retain such liability if we can prove that we are not responsible for the act or omission in question that is inconsistent with the Privacy Shield Principles.
In certain cases, our use of your personally identifiable information may be subject to investigation and enforcement under the U.S. Federal Trade Commission or another U.S. statutory body, and/or you may be able to invoke binding arbitration to assert your rights.
Effective Date: April 12, 2017